Refund policy
We want you to feel completely confident in your purchase. If your piece isn't quite right, you may return it within 30 days of delivery for a full refund.
Eligibility
- Items must be returned unworn, undamaged, and in their original condition.
- Please include all original packaging, certificates, appraisals, and documentation. Refunds may be reduced or denied if these are missing.
- Pieces that have been resized, engraved, or altered at your request are final sale.
- Custom orders are final sale.
How to Start a Return
Contact us at nektar.treasuresco@gmail.com or DM us on Instagram @nektar_treasuresco within 30 days of delivery. We'll send you a prepaid, fully insured return label at no cost. Please don't ship a return without contacting us first, since uninsured or unapproved shipments can't be covered.
Inspection & Refunds
Once your return arrives, we'll inspect it to confirm its condition. Approved refunds are issued to your original payment method within [5–7] business days. Your bank may take a few additional days to post the refund.
Exchanges
Prefer a different piece? We're happy to help you exchange for another item in our collection. Just let us know when you contact us.
Damaged or Incorrect Items
If your piece arrives damaged or isn't what you ordered, contact us within 48 hours of delivery with photos, and we'll make it right.
Questions?
Reach us at nektar.treasuresco@gmail.com, by DM on Instagram, or book a virtual consult.